Customer Knowledge Base
Getting Started
- How do I sign up?
- How do I log in?
- How do I reset my password?
- Not getting validation, password reset, or Traxsource emails?
- How do I preview tracks? (Desktop)
- How do I preview tracks? (Mobile)
Managing Your Account
- Not getting validation, password reset, or Traxsource emails?
- How do I change my username, password, email etc.?
- How do I update my newsletter subscriptions and default audio/cart format?
- How do I setup my carts?
- How do I reset my password?
- How can I get my purchase receipts?
Browsing Methods
- Navigating the Playlist & Using Shorcut Keys (on Keyboard Desktop)
- Does Traxsource show the tracks I've previously purchased?
- How can I switch "Pre-orders" ON/OFF?
- How do I change how many tracks or releases the site shows me?
- What is 'Quick View'? (Desktop)
- How do I use the "i" info pop up to navigate the site? (Desktop)
Checkout FAQ
- What payment methods does Traxsource accept?
- How do I checkout using a Credit or Debit card?
- What's a credit card CCV number?
- How do I update my credit card details?
- How do I delete my Credit Card (or Debit Card) details?
- How do I checkout using PayPal?
Common Payment Issues
Downloading Purchases
- How may I download my music?
- How do I download my music using my browser?
- How do I download to iOS mobile devices?
- How do I change downloads location on iOS mobile devices?
- How do I download to Android mobile devices?
- How do I download via Dropbox?
Problems With Orders
Technical FAQ
- Is buying on Traxsource safe, secure and legit?
- What file formats does Traxsource sell?
- Which file format should I choose, AIFF, WAV or MP3?
- How do I upgrade MP3 purchases to uncompressed format?
- If I purchased WAV, may I exchange it for AIFF?
- Why can't I connect to Traxsource?