If you're receiving an error inside the Traxsource Downloader (like in the image below), we're very sorry for the trouble, but we can help!
Here's what to do:
1. Simply click the blue 'Copy to clipboard' button to copy the error.
2. Send us an email with this error data along with your username (or registered email) to firstname.lastname@example.org
3. Paste the data by right clicking on your computer and selecting 'Paste' inside an email message. (Paste Shortcut: Ctrl+V on PC and Command+V: on Mac)
This will allow us to review the issue you're experiencing and get you a solution.