Follow

My Paypal transaction is failing?

Like credit card processing, all approvals & denials of Paypal transactions are handled directly by Paypal and they simply relay their decision back to Traxsource. If there are any issues, the best course of action is always for you to review your account status directly with Paypal.

You can do so by visiting this link: https://www.paypal.com/signin or you may find it easier to use a credit or debit card. We accept Visa, MasterCard. Amex, and Discover.

Traxsource is deeply integrated with Paypal so that we may provide a seamless checkout experience for you. But at times, issues occur and you will receive a specific error message. Please review the information below which will provide some common Paypal issues, and what to do about them.

1- Transaction fails showing error code 10486

If by chance you receive this message, this is typically caused by a bad funding method and an error in our API redirect. Typically, this is caused by either, The billing address associated with the financial Instrument could not be confirmed, The transaction exceeds the card limit, The transaction was denied by the card issuer.

If you receive this message please consider visiting https://www.paypal.com/signin to resolve it, then try your transaction again. If this fails to resolve the error please contact us with the Paypal address and we will review it from our side.


2- Transaction fail showing Temporary Error and a number

If you received a message like this, chances are this was a temporary connection issue. Please give it a few minutes and try it again. If this fails to resolve the error please contact us with the Paypal address and we will review it from our side.

Still having trouble? You can reach our customer support staff by clicking here: https://traxsource.zendesk.com/hc/en-us/requests/new

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments