I got double charged on my credit card?
99.99% of the time, the duplicate charge you may be seeing is actually a pre-authorization hold by your bank. This is standard in the banking system, and they typically clear up in a couple of business days (depending on your banks policy).
Heres what to do:
Please allow 48 hours for this to clear up on its own, if the charge is still there after 48 hours, please click here https://traxsource.zendesk.com/hc/en-us/requests/new and provide us:
- Registered Username / Email Address:
- Order Number:
- First and Last 4 Digits of the card used:
We will look into it deeper and make sure you are refunded if required. Please rest assured that Traxsource will always do the right thing.